Home | FAQs

What is a chlorination certificate?

Once the water tanks and system have been cleaned, we will issue a certificate to state that it has been cleaned to same guidelines in the ACOPS (L8)

What Chemicals are used to treat the water system?

The chemical used to treat the water system is Sodium Hypochlorite, more commonly known as Chlorine. (Chemical symbol Cl). We mainly use liquid chlorine with strength of between 20 – 40%, however depending on the application it is intended for we may also use chlorine in powder form up to strength of 90%.

When using any form of toxic chemicals EXTREME caution must be taken with not only the handling and storing but also with the disposal.

Phuket Plumbing handles all chemicals used in accordance with COHS. (the control of hazardous substance)

How often should I clean and chlorinate my water storage tank and distribution system?

We recommend that water storage tanks and the distribution system is cleaned thoroughly on an annual basis, this should include the draining of the water storage tank and manually cleaning the tank.

What is legionnaires disease?

Legionnaires disease is a potentially fatal disease that can in the most extreme cases lead to death.

How safe is my water supply?

If your water is stored in water storage tanks, there is a high risk of contamination to potentially fatal disease such as Legionnaires disease.

Can I clean the water tank and system myself?

No. Water treatment involves the use of potentially toxic chemicals and without proper training and qualifications the cleaning process can cause more harm than good and lead to devastating consequences.

Can you clean waste water systems?

Due to the high amounts of bacteria in a waste water system, it is unnecessary to clean waste water systems.

Phuket Plumbing also offers a drainage cleaning service for unblocking drains.

Can I notice the difference in the water when the work is complete?

Yes. Once the water tank has been physically cleaned you will notice a visible difference in the cleanliness of the tank. Once the water has been treated you may notice a slight smell of Chlorine.

After the treatment has been carried out will the water be safe to drink?

No. Whilst we can guarantee that we will clean the water storage tank and system to a very high standard and leave it bacteria free, we cannot guarantee the quality of the incoming water supply. To make the water safe for human consumption we recommend water filters are fitted to the main water supply in the house.

We also fit water filters to existing water supplies making them safe for human consumption.

How long does the treatment work take?

In any situation the minimum amount of time needed to carry out the works is 4 hours, but depending on the size of the system and how dirty the tank is this time may rapidly increase – it is best if the system can be not used for approx 6 – 8 hours.

We also offer 24 hour clean and chlorination’s, contact us for more details

Is it safe?

Yes. Carried out by our trained water specialist the risk is non existant.

Can I use my water while the treatment works are being carried out?

No. Not only do we completely drain the water system we also flush the entire system through with large concentrations of chemicals. Therefore NO WATER CAN BE USED for the duration of the works being carried out.

Does my system need cleaning?

Yes. Chances are if you have lived in your property for a period of longer than 12 months and have not had it professionally cleaned and maintained in that time, there will be large deposits of debris and a build up of sludge, not forgetting potentially fatal bacteria.

All of the works Phuket Plumbing carries out conform to current U.K standards ACOPS (L8)

How much does it cost?

The price varies according to the size of the water storage tank and the water system - i.e. Pipe-work diameter, length of pipe-work runs, and amount of outlets etc. Call a member of our team to arrange for a free risk assessment to be carried out on your property.

Whilst no price can be placed our your health, we offer Clean & Chlorination’s from as little as 3000 Thb.

What is Water Treatment?

Water Treatment is the term we used to describe the process of cleaning and chlorinating a water storage tank and water distribution system such as those found in almost every residential dwelling – i.e. Homes, Hotels, Guesthouses.

What is Legionnaires' Disease?

Legionnaires’ disease is a potentially fatal form of pneumonia which can affect anybody, but which principally affects those who are susceptible because of age, illness, immunosuppression, smoking etc. It is caused by the bacterium Legionella pneumophila and related bacteria. Legionella bacteria can also cause less serious illnesses which are not fatal or permanently debilitating. The collective term used to cover the group of diseases caused by legionella bacteria is legionellosis.

Where can you find Legionella bacteria?

Legionella bacteria are common and can be found naturally in environmental water sources such as rivers, lakes and reservoirs, usually in low numbers. Legionella bacteria can survive under a wide variety of environmental conditions and have been found in water at temperatures between 6°C and 60°C. Water temperatures in the range 20°C to 45°C seem to favour growth. The organisms do not appear to multiply below 20°C and will not survive above 60°C. They may, however remain dormant in cool water and multiply only when water temperatures reach a suitable level. Temperatures may also influence virulence; legionella bacteria held at 37°C have greater virulence than the same legionella bacteria kept at a temperature below 25°C.